Supplier Information (ECT Act Section 43)

Description of services

Online booking platform that connects vehicle owners with independent service centres for inspections, diagnostics, repairs, and servicing. MainBay is a booking agent only and does not perform the work.

Pricing & fees

Booking/assessment fees are displayed at checkout. Any further work/parts are quoted and invoiced by the service centre. Taxes are shown where applicable.

Payment methods

Card/instant EFT and other methods offered at checkout for the booking/assessment fee. Payments for work/parts are made directly to the service centre.

Delivery/performance

You select a date/time for your booking; performance occurs at the service centre.

Refunds, cancellations & returns

See our Booking Fee & Cancellation Policy and Refunds & Warranty (Services) pages.

Records

We store order/booking records electronically. Copies are available on request (subject to identity verification and lawful grounds). See our PAIA Manual and Privacy Policy.

Complaints & disputes

See our Complaints & Dispute Resolution page.

Cooling-off

Where the Electronic Communications and Transactions Act cooling-off right applies, you may cancel within seven days of receipt. Note: where you book a specific date/time or request performance to begin during that period, the cooling-off right may not apply.

Legal

These terms are governed by South African law. See our Terms of Service for full terms.