MainBay Promise

Price protection

No surprises. The price you confirm online is the price for the booked service. If extra work is needed, your chosen service centre will contact you via your preferred channel and will only proceed after you approve.

Upfront, itemised pricing

We publish clear prices for every service. Your booking fee is paid online to secure your slot and is credited on your final invoice at the workshop. No hidden charges and no last-minute add-ons.

If something unexpected is found

During the inspection, if the technician identifies anything outside the service you booked, the service centre will pause and contact you on your selected channel (WhatsApp, phone or email). They’ll send an itemised quote. Nothing is added unless you approve.

Your approval comes first

Approvals are handled directly by the service centre you booked with. You can approve, decline, or ask questions. Work only starts once you say “yes”.

Accurate details are essential

Please ensure your vehicle details and selections are correct. If the information submitted is incorrect or incomplete, the service centre may need to reschedule or cancel the booking to keep schedules fair and safe.

Transparent invoicing

When the job is complete, your final invoice will match the approved quote(s). Your online booking fee appears as a credit, and the remaining balance is paid at the workshop.

  • The online price for the booked service is locked in for your appointment.
  • No work outside the booked service is done without your approval.
  • The service centre contacts you via your chosen channel for any extras.
  • You’ll receive a clear, written quote for additional parts and labour.
  • You’ll receive a clear, written quote for additional parts and labour.
  • Your booking fee is credited on the final invoice.
  • If booking details are wrong, the service centre may cancel or reschedule.
  • If anything doesn’t look right, contact the service centre or MainBay support—we’ll help resolve it.

FAQ

Can the price change when I arrive?

 Not for the service you booked. The price only changes if vehicle details differ from the booking, you request extra work, or an issue outside the booked service is found—and even then, the service centre will quote and wait for your approval.

How will I be contacted for approval?

The service centre will contact you through the channel you chose when booking - WhatsApp, phone or email and send an itemised quote. They won’t proceed until you confirm.

What happens if I decline the extra work?

The centre will complete the original booked service (as long as it’s safe to do so) and you’ll only pay for that. If the vehicle isn’t safe, they’ll explain why and discuss your options.

What if my booking details are wrong?

 If details like make/model, engine code or service selection are incorrect, the service centre may need to reschedule or cancel the booking and, if applicable, requote the correct service.

What’s included in the online price?

The labour and parts listed on the service page, standard fluids, environmental/disposal fees and VAT (where applicable). Anything not listed is quoted separately for your approval.

I was charged more than I approved—what now?

Reach out to the service centre immediately and copy MainBay support. We’ll work with them to investigate and correct it. Your prior approval is required for any additional work.

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